Customer Recovery Plans (CRP)
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What
We Do...
ECC's Customer Contact Plans offer a fast, unique way to re-capture lost sales. Having us
involved not only improves your payment/deposit rate, but retains a satisfied customer for
future sales.
Outsourcing to ECC can be handled so that our participation is transparent to customers
and we act as an extension of your internal staff. Our objective is to contact consumers
with friendly tone, gather updated billing information for you to successfully resubmit
charges and retain your customers, increasing lifetime value!
Why Choose ECC...
One very good reason to select ECC is because we effectively work in a computer
intensive environment and understand electronic interaction.
Almost a decade ago, we began working with Internet-connected companies
who hired ECC to Perform a credit/collections, and customer service evaluation. At that
time, online companies were relatively new and a few were becoming leaders in the
".com" field. Sudden industry growth was dramatic and many Internet connected
companies became the most attractive stocks on Wall Street.
With this surge in growth came growing pains. As the total industry’s customer base
grew, several companies experienced problems getting paid. Because payments were based on
credit card or debit check information electronically filed with the customer’s
application, a problem emerged if the customer changed credit cards, lost or had their
credit card stolen, or had problems with their checking account.
These Internet online companies hired ECC to support a customer service/marketing
oriented collection program to get the customer’s account and credit card reinstated.
ECC does such work interactively with the client’s systems. We contact the customer
by phone; where necessary resell the service/product, and more importantly, obtain
a new credit card number or debit check information for entry into the client’s
computer enabling them to get paid.
ECC has made millions of phone
contacts for clients without a single complaint! We offer both inbound and outbound service, seven days a week with
coast-to-coast coverage.
Who Benefits...
- installment payment grantors
- book & continuity clubs
- subscription renewal companies (magazines, newsletters)
- rental products and Internet service providers
- e-businesses taking payments from the Internet
- any company that accepts credit cards and E-Checks (debit checking)
- membership clubs
- DRTV marketers
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For more
information, contact Hank Rossi at 631 563-2112 x 243
1626 Locust Avenue -
Bohemia, NY 11716
Phone: 1-800-243-1204 or 631-563-2112
Fax: 631-563-2471 E-Mail: Sales@ecc-online.com
Profit Improvement Services at their
best!
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