Specialized Teleservices
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What
We Do...
ECC's Relationship Calling Programs offer that extra set of hands to rapidly execute high
priority phone-based projects requiring both collection expertise and a customer service
approach.
Outsourcing to ECC can be handled so that our participation is transparent to customers
and we become an extension of your internal staff. Services can also be performed under
ECC's own banner. When the program selected involves "tele-collections", all
appropriate licensing and bonding is in place nationwide.
How We Do It...
Expertise - for over twenty years we have been successfully
convincing people to pay our clients’ bills without alienating them or causing legal
difficulties. --We must be doing something right! ECC has adapted its skills for
use in specialized customer retention programs as well.
People - experienced project managers and trainers prepare our staff to
handle your work and assure that your goals are achieved. We have made a significant
investment of time and dollars to develop hiring procedures and training programs that
position telephone representatives for success. Our staff includes a mix of age groups and
backgrounds and is drawn from local colleges, universities and area residents. We are able
to communicate effectively with a broad spectrum of the population.
Technology - equipped with cutting-edge telephone, database and account
management system technology, ECC is able to contact your customers to produce cost
effective results. We offer both inbound
and outbound service, seven days a week with coast to coast coverage.
How You Benefit…
- Increase profits
- Extend lifetime value of customers
- Retain customers cost effectively
- Maximize credit card deposit rates
- Accelerate payments
- Solve continuity billing problems
- Reduce internal staff work load
- Identify fulfillment problems
- Receive customized and informative reporting
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For more
information, contact Christopher Nassauer at 631 563-2112 x 215
or Email Us Here! 1626 Locust Avenue - Bohemia, NY 11716
Phone: 1-800-243-1204 or 631-563-2112
Fax: 631-563-2471 E-Mail: sales@ecc-online.com
Profit Improvement Services at their
best! |
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