Fixed Fee Programs
|
What
We Do...
Specialized letters and phone calls to your customers requiring collections expertise
combined with a customer service orientation can be outsourced to ECC on a fixed fee
basis. Contacts can be made under the agency’s banner or under your own. Letters
produced on agency letterhead and referring to debts are known as "third party letters".
Both mail and phone programs utilize letters and/or telephone scripts that are customized to each client’s needs.
ECC’s teleservices offered on a fixed fee basis include The Relationship Calling
Program and the Tele-Collections Program.
Where to Use Fixed Fee Efforts...
- Early in the relationship to weed out service problems, obtain
information leading to payment or salvage customers.
- Later on to call attention to a problem or unpaid bill, saving
unnecessary mail and customer service costs.
- As a final step before referring accounts to an agency for collection
on a contingency basis or as a "last ditch effort" to keep a customer.
How We Do It...
- ECC’s letters are considered to be among the
most creative in the industry. Using segmentation,
imaging, message management, attention-getting graphics, targeted copy, and agency
letterhead to successfully collect for our clients.
- People
...Not machines, answer your customer calls
- High volume mail capabilities are used to best advantage
- Coast-to-coast coverage for both mail and telephone
- Licensed and bonded nationally
- State-of-the-art telephone, predictive dialer and collection system
technology
How You Benefit...
- Retain customers
- Obtain additional reporting and analysis
- Increase collections
- Lend urgency to your messages
- Motivate customers to respond
- Speed up cash flow
- Resell your product or service
- Gather customer information for marketing purposes
- Identify service problems
- and, much, much more!
|
For more
information, contact Hank Rossi at 631 563-2112 x 243
1626 Locust Avenue -
Bohemia, NY 11716
Phone: 1-800-243-1204 or 631-563-2112
Fax: 631-563-2471 E-Mail: sales@ecc-online.com
Profit Improvement Services at their
best!
|
|
